1. Terminology
   “Us”, “Our” and “We” refer to Stovesman Ltd. “You” and “Your” refer to any person or body corporate who accepts a quotation, estimate, or order from Us for the sale of goods or services, or whose order for goods or services is accepted by Us.
2. General
   All tenders, quotations, and orders are accepted solely upon and subject to the following Terms and Conditions to the exclusion of all other terms unless otherwise agreed by Us in writing. Acceptance of delivery or payment of a deposit by You constitutes full acceptance of these Terms and Conditions. We reserve the right to amend these Terms and Conditions at any time without prior notice.
   
   We do not warrant that goods are fit for any purpose other than that for which they are supplied and manufactured.
3. Conditions of Sale and Supply
   These Terms and Conditions apply to all contracts for the supply of services and the sale of goods by Us to You. Any other terms You may seek to impose are excluded. Variations to these Terms must be agreed in writing by Us.
4. Quotations
   Quotations are based on Our current wage rates, equipment prices, and Your specified requirements. We reserve the right to revise quotations if specifications change. Quotations are valid for the period stated within the quotation document. No quotation is binding unless accepted within its validity period.
5. Estimates
   Estimates are approximate based on information provided and subject to adjustment if necessary. We recommend allowing for a contingency of 20% over the estimated cost.
6. Deposit and Payment Terms
   At the time of booking, payment in full for all products and materials is required, together with a deposit of fifty percent (50%) of labour charges. Payment of the deposit constitutes Your full acceptance of these Terms and Conditions.
   
   The remaining fifty percent (50%) of labour charges is due on the day of completion.
   
   If an order is cancelled prior to installation, the labour deposit is non-refundable. Goods may be refunded if returned in original, unopened packaging, subject to a twenty-five percent (25%) restocking charge.
   
   Payment methods accepted are cash, debit card, credit card, or bank transfer.
7. Payment Interest and Late Payment Charges
   Full payment is due on the day of completion. If payment is not received on the due date:
   • A fixed late payment charge of £300 will be applied immediately.
   • Interest will accrue daily at a rate of eight percent (8%) per day until payment is made in full.
   We reserve the right to charge for all work undertaken and expenses incurred, including a twenty-five percent (25%) administration fee in the event of cancellation.
8. Delivery Dates
   All delivery dates provided are estimates only. We accept no liability for delays caused by factors beyond Our reasonable control.
9. Delivery and Acceptance
   You must inspect delivered goods immediately and notify Us of any defects or discrepancies within twenty-four (24) hours of delivery. Risk passes to You at the time of delivery. Failure to notify within 24 hours shall be deemed conclusive acceptance.
10. Prior to Installation
    You are responsible for ensuring that all property, furnishings, and possessions are adequately protected prior to Our arrival. We accept no liability for damage caused by soot, ash, or debris during Our work.
    
    You must ensure that the chimney is professionally swept and free from blockages prior to Our visit. Failure to do so may result in delays, additional charges, or rescheduling at Your expense.
11. Retention of Title
    Ownership of goods remains with Us until all sums due, including VAT, are paid in full. If payment is overdue, We reserve the right to enter Your premises to repossess goods. You must not encumber goods prior to full payment. In the event of encumbrance, all sums become immediately due.
12. Natural Products
    Natural products, including stone, marble, and oak, are subject to inherent variations. Samples are for guidance only. We cannot guarantee exact matches. Natural cracking, twisting, splitting, and colour changes are expected as part of the natural ageing process and are not considered defects.
13. Hearth and Stone Products
    Natural stone may crack over time due to exposure to high heat. We cannot guarantee the internal structure of natural materials and accept no liability for post-installation cracking or other natural faults. No warranty is offered on stone, marble, or timber products.
14. Guarantees and Liability
    Where We install and commission a complete system, We will repair or replace defective parts at no charge within twelve (12) months, provided that the system is used and maintained per the manufacturer’s guidelines.
    
    Equipment supplied but not installed by Us carries only the manufacturer’s warranty, and You are responsible for ensuring compliance with all manufacturer terms. If no fault is found upon inspection, You will be charged for all associated costs.
15. System Design
    Systems are designed based on information provided by You. It is Your responsibility to ensure the suitability of the specified system. Full technical specifications are available upon request.
16. Liability
    Our liability for defective goods or services shall be limited, at Our discretion, to repair, replacement, or refund. Our total liability shall not exceed the value of the goods or services supplied. We accept no liability for indirect or consequential loss, including loss of profits.
17. Force Majeure
    We are not liable for delays, loss, or damage arising from circumstances beyond Our reasonable control, including but not limited to Acts of God, strikes, lockouts, government action, or adverse weather.
18. Scaffolding
    Where scaffolding is required, it will be erected and dismantled by a third-party contractor. We accept no liability for any damage or loss caused during the erection, use, or removal of scaffolding.
19. Warranty Registration
    Stoves and chimney liners are covered by the manufacturer’s warranty. You are responsible for registering Your stove warranty directly with the manufacturer. We will register chimney liners and flues on Your behalf. Natural products such as hearths and wooden beams are not covered by any warranty.

Notice: These Terms and Conditions form a legally binding agreement between You and Stovesman Ltd. By paying the deposit, You confirm full acceptance of all Terms and Conditions outlined herein.