Very efficient and competent. The show room is excellent with many stoves in fire place settings. Help and advice is always on hand but is not done in a pushy way. This is an excellent place to look at and discuss future requirements knowing that the advice is professional and accurate. Once the decision was made the date and time scales were maintained, the construction of the fire was carried out with minimal disruption and care was taken to ensure that the finished product looked fantastic. Role on the winter.!