Firstly, they did not charge to give a quote – the first company I contacted wanted £80 if we did not go ahead with the works. We weren’t even sure we could afford it at the time! Within 2 months of initially contacting Andrew at Stoves Man LTD we are now basking in the glow of our Stockton 5. We needed the full works after a fire in the 70s left us with a dusty hole in the living room and questionable chimney (topped with plastic flowers courtesy of the previous residents!) Within 2 days the fireplace was enlarged to HETAS standards and I could rearrange the furniture and CLEAN (never underestimate the amount of dust – we were well informed but there is a LOT of the stuff). The following day the stove was installed and we could have small fires. The final day was for chimney re-pointing, which we were informed was a long overdue job – the mortar just kept going in!! My nearly 3yo daughter was comfortable and at ease with the “stove-ell men” and wanted to show her own Henry Hoover. They were excellent with young children (my daughter is a good judge of character!) and respectful of our daily routines and need to get out of the house. If you are just thinking about having a stove but aren’t yet sure, just do it. We’ve been wanting one for five years and now it’s finally here we don’t know why we had that money stuck in the bank doing nothing for so long.