Our parcel couriers deliver weekdays between 8am and 8pm
Delivery hours are between 8am and 5pm Monday to Friday Please note that larger, heavy items may arrive on a pallet. Insurance restrictions will mean that drivers cannot move the pallet up or down steps, across loose surface driveways or into or through a property or up steep inclines. The driver will not be able to remove items from the pallet or take the pallet away with them. In essence, the driver will be able to moved the pallet as far as is physically possible, which may be limited to the kerbside. We would always recommend that suitable persons are available to move heavy goods on the day. Do not forget to consider the following factors that may prevent us from completing a standard delivery including, but not limited to: parking restrictions; delivery vehicle size restrictions; restricted external access to the property to the intended delivery location. Such factors may require alternative delivery methods for which, in some cases, there is an additional charge. You are able to make mention of any specifics regarding delivery in the customer comments section during checkout. Delivery is free on orders above £250 across mainland UK, however the UK extremities, such as the highlands, islands and N. Ireland will be subject to a surcharge. This will be calculated at the checkout. Please contact us for delivery quotes if you are outside mainland UK
If you require express delivery or a specific delivery date or have any concerns about delivery, please contact us on 01603 605086 and we will advise if this is available on you order and answer any questions.
Most of our orders are dispatched from our warehouse but some items are delivered directly by the manufacturer.
You can usually expect to receive your order in 7-10 working days but some bespoke products and out of stock items may take longer to arrive. If you have particular delivery requirements please call 01603 605086 to discuss them.
If you require us to hold the item before delivery, where for example works are ongoing at your home and you are not ready for the item, please mention this in the customer comments section during checkout or call us BEFORE placing your order to discuss options.
Please note: The carriers shall be relieved of its obligation to perform the contract to the extent that the performance is prevented by failure of the customer, fire, weather conditions, industrial dispute, labour disturbance or cause beyond the reasonable control of the carrier.